Jaya casino Privacy Policy — Your Data is Our Responsibility
Last updated: January 2025
Jaya casino places the highest priority on the security of personal data belonging to players in Bangladesh. On this page, we clearly explain — what information is collected, why it is collected, and how it is kept secure. Please read this policy carefully before using the platform, as it defines both your rights and our responsibilities. If you have any questions, please contact our support team.
What Information We Collect
When you register at jaya casino, we collect information such as your name, date of birth, mobile number, and preferred payment method. While you use the platform, your device type, browser information, and IP address may also be collected automatically. Financial information related to deposit and withdrawal transactions is stored securely on our servers. When you contact our support team, those conversations may also be recorded to help us serve you better in the future. Limited information about your browsing habits is stored via cookies and similar technologies to improve your site experience. All data is collected with your consent and in compliance with applicable laws.
How Your Information is Used
Collected data is primarily used to manage your account, process transactions, and ensure the security of the platform. Your age and identity are verified to confirm that the platform is being used by adults only. Your contact information may be used to notify you of new offers, promotions, or platform updates — however, you may opt out of such communications at any time. Usage data is analyzed to identify technical issues and improve the user experience. Automated monitoring systems are in place to detect suspicious activity or prevent fraud, which also helps keep your account secure. Under no circumstances will your information be sold to third parties for advertising purposes.
Who Your Information May Be Shared With
Jaya casino does not share your personal information with third parties for commercial purposes. However, limited financial data may be shared with authorized mobile banking service providers solely to process transactions. Specific information may be disclosed due to legal obligations or valid requests from government authorities. If a change of ownership or merger occurs in the future, users will be notified in advance and any data transfer will remain subject to this policy. Technology service partners operate under strict confidentiality agreements and may not use your data for their own purposes. We always follow a policy of transparency, and you will be informed in advance of any changes to how your data is shared.
How Your Information is Kept Secure
We use industry-standard encryption technology to protect your personal and financial information, preventing third-party access during data transmission. Our servers undergo regular security audits and protections against unauthorized access remain active at all times. Only authorized personnel have access to the necessary amount of data, and every access is logged. We recommend using a strong password to protect your account and not sharing your login credentials with anyone. In the event of a security breach, we will promptly notify affected users and take the necessary steps. Our responsibility for data protection is not merely technical — it is a commitment.
Your Rights & Controls
Any registered user of jaya casino has the right to view, correct, and request deletion of their stored data. You may use the profile section of your account to update your information, or send a written request to our support team. Even after account closure, certain data may need to be retained for a specified period for legal or regulatory reasons. The option to opt out of promotional communications is always available and will not affect your account or services in any way. Data protection requests are generally processed within 30 business days. To learn more about your rights, please visit our FAQ Page View.
Policy Changes & Updates
Jaya casino reserves the right to change or update this privacy policy at any time. For significant changes, we will make reasonable efforts to notify registered users via their mobile number or through the platform in advance. Continued use of the platform after any changes will be considered your acceptance of the new policy. We therefore recommend visiting this page from time to time to stay up to date with the latest policy. If you object to the new policy, you may request to close your account. Our Terms & Conditions Reading that page alongside this one will give you the full picture.
Have a Question? We're Here to Help
If you have any questions or concerns about the privacy policy, please contact our support team — we are always here for you. Visit the relevant pages to learn more about responsible gaming and terms & conditions.